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Repeated how-to questions
Answer setup, troubleshooting, billing, and configuration questions before a user files a ticket.
AI Customer Support Chatbot
AI Customer Support Chatbot for Self-Service and Escalation
Use public documentation, help-center articles, and website pages for source-cited answers to repeat questions, while keeping account-specific, sensitive, or unresolved issues on your established support and escalation path.
Crawls published docs pages
Source-cited answers
Embeds with one script
No docs migration required
No credit card requiredYour content stays yours
Ask ChattyBox
xWhere should I start if I need a reliable answer from this site?
Start by adding your website URL to ChattyBox. It crawls your content, answers from the pages it finds, and shows visitors the sources behind each response.
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Powered by ChattyBox
Built for support teams that want self-serve answers from approved content
Launch a source-cited chatbot without rebuilding your docs stack
ChattyBox crawls your existing documentation, indexes the content for retrieval, and embeds a chatbot that answers using your docs instead of generic model memory.
Answers are grounded in your published website, docs, help, or CMS content.
Source citations send users back to the exact docs page.
The widget installs without replacing your website, docs, CMS, or help platform.
Analytics reveal the questions your content does not answer yet.
Workflow step
Enter your website, documentation, help center, CMS, or sitemap URL in ChattyBox.
Workflow step
Let the crawler extract pages, headings, and readable text.
Workflow step
Test real user questions and verify source citations.
Workflow step
Embed the widget with one script tag and monitor unanswered questions.
Three-step launch
Paste your Customer Support URL, test cited answers, then install the widget.
Ticket deflection
Turn repeated tickets into self-serve answers
ChattyBox is designed for support questions that already have answers somewhere in your docs, help articles, FAQs, or website content.
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Source-cited replies
Every cited answer can send the customer back to your official content for more detail.
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Content gap discovery
See what users ask when your current content does not have a clear answer.
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Honest fallbacks
When your content does not answer a question, the assistant can avoid guessing instead of inventing policy or product details.
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More ways to use ChattyBox
FAQ
Common questions
Does this replace my help desk?
No. ChattyBox is a self-serve layer for repeated questions. Teams can keep their help desk for account-specific or human support workflows.
Is this a customer support chatbot trained on docs?
That phrase is common, but ChattyBox does not retrain a model on your content. It indexes your public docs, help center articles, FAQs, and website pages, then retrieves relevant passages to produce source-cited answers.
Can I see what customers ask?
Yes. Conversation analytics help you identify common questions and missing content.
Can I use ChattyBox as an AI support bot with citations?
Yes. For questions answered by your published content, ChattyBox can provide source-cited replies and link customers to the relevant docs or help article. Private, account-specific, or unresolved issues should follow your escalation path.
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No credit card required. Your content is not used for model training.
Create free chatbot
Free tier. No card needed.