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4 posts tagged with "AI Chatbots"

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Reduce Hallucinations in AI Support Bots

· 10 min read
Michael Fisher
ChattyBox maintainer and technical writer

An AI support bot can sound certain while giving a customer a made-up refund rule, an obsolete setup step, or a plausible-but-wrong account answer. You cannot guarantee zero hallucinations. You can substantially reduce the chance and impact of unsupported answers by designing the bot, its sources, and its operating process to say less when evidence is weak.

Add a Source-Cited AI Chatbot to Docusaurus 3

· 3 min read
Michael Fisher
ChattyBox maintainer and technical writer

Docusaurus behaves like a single-page application after the first page load. A widget integration that only works on the initial document, or that appends a second loader on every route change, is not production-ready. This guide uses a stable script identity and a theme root that remains mounted across documentation routes.

Introducing ChattyBox: Cited Website Answers

· 2 min read
ChattyBox Team
Product and docs automation team

ChattyBox helps teams turn public website content, documentation, help centers, and CMS pages into an AI chatbot that uses retrieved content to guide answers. It crawls the pages you choose and can return source-page links for visitors to inspect. Fallback responses can have no citations, and a citation is not a guarantee that an answer is correct.

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