01
Article discovery
Let users ask in their own words instead of guessing which category, section, or article contains the answer.
Knowledge Base Chatbot
A source-cited chatbot for your knowledge base or help center
ChattyBox makes public knowledge base and help center content easier to discover in natural language, while citations keep users connected to the articles your team maintains.
Crawls published docs pagesSource-cited answersEmbeds with one scriptNo docs migration requiredNo credit card requiredYour content stays yours
Ask ChattyBox
xWhere should I start if I need a reliable answer from this site?
Start by adding your public website URL to ChattyBox. It retrieves indexed content to guide answers and can show source-page links for visitors to inspect. Test answers and fallbacks before launch.
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Powered by ChattyBox
Built for knowledge base and help center teams
Launch a source-cited chatbot without rebuilding your site stack
ChattyBox crawls your existing website, documentation, help center, CMS, or knowledge base, then embeds a chatbot that answers from your own published content instead of generic model memory.
Ground answers in the content your team already publishes.
Send users back to source pages when they need the full guide or reference.
Use unanswered questions to discover missing docs and unclear onboarding flows.
Install the widget without changing your docs platform or support stack.
1Workflow step
Choose the public knowledge base or help center categories, sections, and articles that should answer user questions.
2Workflow step
Crawl the site, sitemap, or selected URLs in ChattyBox.
3Workflow step
Test article-discovery questions and verify the cited source articles.
4Workflow step
Use content gaps to improve articles and evaluate self-service coverage against your own baseline.
Three-step launch
Paste your Knowledge Base URL, test cited answers, then install the widget.
Knowledge base and help center support
Make articles easier to discover without moving content
Users often know their question but not the category, section, or article title. ChattyBox adds conversational discovery to your published content; it does not replace the help center your team maintains.
Decision path
Use these checkpoints to decide whether ChattyBox should sit beside your docs platform, replace a separate assistant, or stay isolated for testing.
02
Article-backed guidance
Surface relevant setup, billing, policy, and troubleshooting articles so visitors can read the documented path.
03
Keep your help center
Start from public pages or a sitemap without migrating content or replacing your support workflow.
04
Actionable gaps, measured outcomes
Questions without good answers identify article updates; measure any ticket impact against your own baseline.
Explore next
More ways to use ChattyBox
01AI chatbot with source citationsEvaluate inspectable linked evidence across docs and help centers when citation behavior is the primary requirement.02AI customer support chatbotUse article-backed support answers for repeat public-content questions and escalate private or unresolved cases.03Measure ticket-reduction potentialMeasure support outcomes against your own baseline rather than assuming an article-discovery result.
FAQ
Common questions
1
Can ChattyBox work with a knowledge base or help center?
It can work with public, crawlable knowledge base and help center pages where categories, sections, and articles can be indexed.
2
Does it replace the help center?
No. It makes published content easier to query and sends users back to the relevant articles for full details.
3
Can users still read full articles?
Yes. Citations can send users to the exact source article behind each answer.
4
Can this reduce tickets?
It may help visitors self-serve repeat questions covered by clear articles, but it does not guarantee ticket reduction. Measure outcomes against your own baseline.
5
How do I improve results over time?
Review unanswered questions and update the categories, sections, and articles that should have answered them.
Start free
No credit card required. Your content is not used for model training.
Create free chatbot
Free tier. No card needed.