Step01
Repeated how-to questions
Answer setup, troubleshooting, billing, and configuration questions before a user files a ticket.
AI Customer Support Chatbot
Customer Support AI Chatbot am
Support Deflection
Use your documentation, help center, and website pages to answer repeated customer questions instantly with an AI support chatbot that cites sources.
Adeiladwyd ar gyfer support teams that want self-serve answers from approved content
Lansio chatbot a ddyfynnwyd yn ffynhonnell heb ailadeiladu eich pentwr dogfennau
Mae ChattyBox yn cropian eich dogfennaeth bresennol, yn mynegeio'r cynnwys i'w adalw, ac yn mewnosod chatbot sy'n ateb gan ddefnyddio'ch docs yn lle cof model generig.
- Mae'r atebion wedi'u seilio ar gynnwys eich dogfennaeth.
- Mae dyfyniadau ffynhonnell yn anfon defnyddwyr yn ôl i'r union dudalen dogfennau.
- Mae'r teclyn yn gosod heb ddisodli'ch platfform dogfennu.
- Mae dadansoddeg yn datgelu'r cwestiynau nad yw eich dogfennaeth yn eu hateb eto.
Gosod llif gwaith
1
Rhowch URL eich dogfennaeth neu fap gwefan yn ChattyBox.
2
Gadewch i'r ymlusgo dynnu tudalennau, penawdau, a thestun darllenadwy.
3
Profi cwestiynau defnyddwyr go iawn a gwirio dyfyniadau ffynhonnell.
4
Mewnosod y teclyn gydag un tag sgript a monitro cwestiynau heb eu hateb.
Ticket deflection
Turn repeated tickets into self-serve answers
ChattyBox is designed for support questions that already have answers somewhere in your docs, help articles, FAQs, or website content.
Decision path
Use these checkpoints to decide whether ChattyBox should sit beside your docs platform, replace a separate assistant, or stay isolated for testing.
Step02
Source-cited replies
Every cited answer can send the customer back to your official content for more detail.
Step03
Content gap discovery
See what users ask when your current content does not have a clear answer.
Step04
Honest fallbacks
When your content does not answer a question, the assistant can avoid guessing instead of inventing policy or product details.
Cwestiynau cyffredin
1
Does this replace my help desk?
No. ChattyBox is a self-serve layer for repeated questions. Teams can keep their help desk for account-specific or human support workflows.
2
Where do the answers come from?
Answers come from your indexed docs, help center articles, FAQs, and website pages.
3
Can I see what customers ask?
Yes. Conversation analytics help you identify common questions and missing content.
4
How quickly can I launch it?
Most teams can crawl content, test answers, and embed the widget in minutes.