How to Reduce Hallucinations in an AI Support Bot
· 10 Minute Lesezeit
An AI support bot can sound certain while giving a customer a made-up refund rule, an obsolete setup step, or a plausible-but-wrong account answer. You cannot guarantee zero hallucinations. You can substantially reduce the chance and impact of unsupported answers by designing the bot, its sources, and its operating process to say less when evidence is weak.