Step01
Repeated how-to questions
Answer setup, troubleshooting, billing, and configuration questions before a user files a ticket.
AI Customer Support Chatbot
Customer Support AI Chatbot jaoks
Support Deflection
Use your documentation, help center, and website pages to answer repeated customer questions instantly with an AI support chatbot that cites sources.
Ehitatud support teams that want self-serve answers from approved content jaoks
Käivitage allikale viidatud vestlusbot ilma oma dokumentide virna uuesti üles ehitamata
ChattyBox roomab teie olemasolevas dokumentatsioonis, indekseerib allalaadimiseks sisu ja manustab vestlusroti, mis vastab teie dokumentidele, mitte üldise mudelimälule.
- Vastused põhinevad teie dokumentatsiooni sisul.
- Allika tsitaadid saadavad kasutajad tagasi täpsete dokumentide lehele.
- Vidin installitakse ilma teie dokumentatsiooniplatvormi asendamata.
- Analüütika paljastab küsimused, millele teie dokumentatsioon veel vastust ei anna.
Töövoo seadistamine
1
Sisestage oma dokumentatsiooni URL või saidikaart ChattyBox.
2
Laske roomajal välja võtta lehti, pealkirju ja loetavat teksti.
3
Testige tegelikke kasutajaküsimusi ja kontrollige allikaviiteid.
4
Manustage vidin ühe skriptimärgendiga ja jälgige vastamata küsimusi.
Ticket deflection
Turn repeated tickets into self-serve answers
ChattyBox is designed for support questions that already have answers somewhere in your docs, help articles, FAQs, or website content.
Decision path
Use these checkpoints to decide whether ChattyBox should sit beside your docs platform, replace a separate assistant, or stay isolated for testing.
Step02
Source-cited replies
Every cited answer can send the customer back to your official content for more detail.
Step03
Content gap discovery
See what users ask when your current content does not have a clear answer.
Step04
Honest fallbacks
When your content does not answer a question, the assistant can avoid guessing instead of inventing policy or product details.
Levinud küsimused
1
Does this replace my help desk?
No. ChattyBox is a self-serve layer for repeated questions. Teams can keep their help desk for account-specific or human support workflows.
2
Where do the answers come from?
Answers come from your indexed docs, help center articles, FAQs, and website pages.
3
Can I see what customers ask?
Yes. Conversation analytics help you identify common questions and missing content.
4
How quickly can I launch it?
Most teams can crawl content, test answers, and embed the widget in minutes.