Step01
Repeated how-to questions
Answer setup, troubleshooting, billing, and configuration questions before a user files a ticket.
AI Customer Support Chatbot
Chatbot IA Customer Support pour
Support Deflection
Use your documentation, help center, and website pages to answer repeated customer questions instantly with an AI support chatbot that cites sources.
Conçu pour support teams that want self-serve answers from approved content
Lancez un chatbot avec citations de sources sans reconstruire votre stack de docs
ChattyBox explore votre documentation existante, indexe le contenu pour la recherche et intègre un chatbot qui répond avec vos docs plutôt qu’avec la mémoire générique du modèle.
- Les réponses sont ancrées dans le contenu de votre documentation.
- Les citations de sources renvoient les utilisateurs vers la page exacte de la documentation.
- Le widget s’installe sans remplacer votre plateforme de documentation.
- Les analytics révèlent les questions auxquelles votre documentation ne répond pas encore.
Workflow de configuration
1
Saisissez l’URL ou le sitemap de votre documentation dans ChattyBox.
2
Laissez le crawler extraire les pages, les titres et le texte lisible.
3
Testez de vraies questions d’utilisateurs et vérifiez les citations de sources.
4
Intégrez le widget avec une seule balise script et surveillez les questions sans réponse.
Ticket deflection
Turn repeated tickets into self-serve answers
ChattyBox is designed for support questions that already have answers somewhere in your docs, help articles, FAQs, or website content.
Decision path
Use these checkpoints to decide whether ChattyBox should sit beside your docs platform, replace a separate assistant, or stay isolated for testing.
Step02
Source-cited replies
Every cited answer can send the customer back to your official content for more detail.
Step03
Content gap discovery
See what users ask when your current content does not have a clear answer.
Step04
Honest fallbacks
When your content does not answer a question, the assistant can avoid guessing instead of inventing policy or product details.
Questions fréquentes
1
Does this replace my help desk?
No. ChattyBox is a self-serve layer for repeated questions. Teams can keep their help desk for account-specific or human support workflows.
2
Where do the answers come from?
Answers come from your indexed docs, help center articles, FAQs, and website pages.
3
Can I see what customers ask?
Yes. Conversation analytics help you identify common questions and missing content.
4
How quickly can I launch it?
Most teams can crawl content, test answers, and embed the widget in minutes.