Step01
Repeated how-to questions
Answer setup, troubleshooting, billing, and configuration questions before a user files a ticket.
AI Customer Support Chatbot
Customer Support AI-chatbot voor
Support Deflection
Use your documentation, help center, and website pages to answer repeated customer questions instantly with an AI support chatbot that cites sources.
Gebouwd voor support teams that want self-serve answers from approved content
Lanceer een chatbot met bronvermeldingen zonder je documentatiestack opnieuw te bouwen
ChattyBox crawlt je bestaande documentatie, indexeert de content voor retrieval en embedt een chatbot die antwoordt vanuit je documentatie in plaats van generiek modelgeheugen.
- Antwoorden zijn gebaseerd op de content van je documentatie.
- Bronvermeldingen sturen gebruikers terug naar de exacte documentatiepagina.
- De widget wordt geïnstalleerd zonder je documentatieplatform te vervangen.
- Analytics laten zien welke vragen je documentatie nog niet beantwoordt.
Installatieworkflow
1
Voer je documentatie-URL of sitemap in ChattyBox in.
2
Laat de crawler pagina’s, koppen en leesbare tekst extraheren.
3
Test echte gebruikersvragen en controleer bronvermeldingen.
4
Embed de widget met één scripttag en monitor onbeantwoorde vragen.
Ticket deflection
Turn repeated tickets into self-serve answers
ChattyBox is designed for support questions that already have answers somewhere in your docs, help articles, FAQs, or website content.
Decision path
Use these checkpoints to decide whether ChattyBox should sit beside your docs platform, replace a separate assistant, or stay isolated for testing.
Step02
Source-cited replies
Every cited answer can send the customer back to your official content for more detail.
Step03
Content gap discovery
See what users ask when your current content does not have a clear answer.
Step04
Honest fallbacks
When your content does not answer a question, the assistant can avoid guessing instead of inventing policy or product details.
Veelgestelde vragen
1
Does this replace my help desk?
No. ChattyBox is a self-serve layer for repeated questions. Teams can keep their help desk for account-specific or human support workflows.
2
Where do the answers come from?
Answers come from your indexed docs, help center articles, FAQs, and website pages.
3
Can I see what customers ask?
Yes. Conversation analytics help you identify common questions and missing content.
4
How quickly can I launch it?
Most teams can crawl content, test answers, and embed the widget in minutes.