Step01
Repeated how-to questions
Answer setup, troubleshooting, billing, and configuration questions before a user files a ticket.
AI Customer Support Chatbot
Customer Support AI-chattbot för
Support Deflection
Use your documentation, help center, and website pages to answer repeated customer questions instantly with an AI support chatbot that cites sources.
Byggd för support teams that want self-serve answers from approved content
Lansera en chattbot med källhänvisningar utan att bygga om din docs-stack
ChattyBox crawlar din befintliga dokumentation, indexerar innehållet för hämtning och bäddar in en chattbot som svarar med dina docs i stället för generiskt modellminne.
- Svar är förankrade i innehållet i din dokumentation.
- Källhänvisningar skickar användare tillbaka till exakt rätt docs-sida.
- Widgeten installeras utan att ersätta din dokumentationsplattform.
- Analytics visar vilka frågor din dokumentation ännu inte besvarar.
Installationsflöde
1
Ange din dokumentations-URL eller sitemap i ChattyBox.
2
Låt crawlern extrahera sidor, rubriker och läsbar text.
3
Testa riktiga användarfrågor och verifiera källhänvisningar.
4
Bädda in widgeten med en skripttagg och bevaka obesvarade frågor.
Ticket deflection
Turn repeated tickets into self-serve answers
ChattyBox is designed for support questions that already have answers somewhere in your docs, help articles, FAQs, or website content.
Decision path
Use these checkpoints to decide whether ChattyBox should sit beside your docs platform, replace a separate assistant, or stay isolated for testing.
Step02
Source-cited replies
Every cited answer can send the customer back to your official content for more detail.
Step03
Content gap discovery
See what users ask when your current content does not have a clear answer.
Step04
Honest fallbacks
When your content does not answer a question, the assistant can avoid guessing instead of inventing policy or product details.
Vanliga frågor
1
Does this replace my help desk?
No. ChattyBox is a self-serve layer for repeated questions. Teams can keep their help desk for account-specific or human support workflows.
2
Where do the answers come from?
Answers come from your indexed docs, help center articles, FAQs, and website pages.
3
Can I see what customers ask?
Yes. Conversation analytics help you identify common questions and missing content.
4
How quickly can I launch it?
Most teams can crawl content, test answers, and embed the widget in minutes.