What is an AI Hallucination?
It's when an AI confidently states a fact that is completely false. For customer support, this is dangerous.
Generic AI Chatbots
- "Invent" features you don't have
- Quote pricing from 2021
- Make up code syntax that errors out
- Promise refunds or policies that don't exist
ChattyBox Approach
- Restricted context window (Your Data Only)
- Retrieval-Augmented Generation (RAG)
- Explicit "I don't know" training
- Direct citations for every claim
The Anti-Hallucination Engine
1. Semantic Search
When a user asks a question, we first search your indexed pages for relevant chunks of text. We don't guess; we find.
2. Context Stuffing
We feed the AI only the relevant text chunks found in step 1. The system prompt explicitly forbids using outside knowledge.
3. Verification
If the retrieved context doesn't contain the answer, ChattyBox is trained to admit it rather than fabricate a response.